May 01, 2020
Nivek Phones, via Nivek Group, is authorized to resell
Digium Switchvox Cloud and Digium Switchvox On-Premise.
Nivek Phones prefers the Digium Switchvox Cloud Hosted PBX Services.
Experience the Power of a Hosted PBX
Digium Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for Small Businesses. Now you can take advantage of these Work-From-Home powerful UC features, including presence, instant messaging, conferencing, and mobility – all for a low monthly rate starting at $19.99 for a limited time.
Perfect for growing companies, Digium Switchvox Cloud is easy to deploy and scale up or down with pre-provisioned phones shipped directly to you. Simply plug into your network, and you’re ready to go. Supported directly by Sangoma, system updates and end user support are managed for you. And you can rest easy knowing your phone system, service, and support are all coming from the same vendor.
All Features Included for Every User
Traditional phone systems would require individual feature licenses for major applications like voicemail, faxing, and specialized call routing.
With Digium Switchvox Cloud, your company can simplify its communications down to one powerful solution being delivered to your team all through the Cloud. Regardless if your team all works in one office, multiple offices or if they are a Work-From-Home team member!
Digium Switchvox Cloud offers Smart Phone Mobile Applications, Call Recording, Desktop Faxing, Specialized Call Routing, User Availability Presence, and much more – all at one affordable price.
Included for every Digium Switchvox user, the Switchboard provides all of the tools you need to thrive in today’s fast-paced communications landscape.
The Switchboard works like a virtual operator panel to provide much more than just call control.
- Basic call controls like dialing and receiving calls
- Advanced functionality like transfer, record, park, and monitor
- Intelligent call queue monitoring and managing capabilities
- And so much more — all from the comfort of your web browser.
Access contacts from both internal numbers for your coworkers and external phone numbers stored in Digium Switchvox.
Numbers may be stored as a company wide access or they may saved as a personal only contact.
- Directory / Phone Book
- Status Indicators
Easily control your calls as your on the call!
- Call Parking
- My Calls Widget
- Call Pick-Up
Digium Switchvox allows End Users to manage their incoming calls with the ease of their day to day activities.
- Acknowledge Call
- Call Forward
- Call Cascade
- Find Me, Follow Me
- Incoming Call Options
- Integrated Voice Response (IVR)
- Personal or Company Wide Call Rules
With the Digium Call Training and Quality Assurance Monitoring, you can rest assured that all of your customers are being handled with the upmost respect and being provided with the correct information. This helps with everyone, even the ones that are working remotely.
- Call Monitoring
- Call Whisper
- Call Barge
- Call Recording
Digium Contact Center Feature allows you to setup all incoming calls to be treated as Department Queues with advanced functionality features and reporting.
- Real-Time Reporting
- Queue Call Back
- Call Queues
- Queue Priority
- Specific Hold Music & Messages
- Queue Announcement
- Queue Logs
- Queue Reporting
- Queue Status
- Queue Call Control
- Ringing Strategies
With the Digium Mobility features, End Users are able to Work-From-Home and/or Work-On-The-Go. This feature helps the End User switch from working in the Office, Home or while they are traveling at an ease.
- Mobile Smartphone Softphone Application
- Computer Desktop Softphone Application
- Incoming Call Control
- Custom Connection Type
- Status Indicators
- One Extension, Multiple Devices
- Show Company Number on Caller ID
Digium’s Voicemail and Unified Messaging System works with advanced features and settings for the End Users and the Company as a whole.
- Blast Voicemail Groups
- Custom Voicemail Greetings
- Unified Mailboxes
- Visual Voicemail & Widget
- Voicemail for EVERY User
Digium Switchvox delivers professional ad hoc and scheduled reporting data on every call in and out of the phone system.
- Call Logs
- Call Reportinhg
- Mobile Worker Reporting
- Scheduled Reporting
Digium Application and Integration feature access will allow End Users and Companies to be able to conduct their day to day activities.
- Outlook (Office 365)
- Firefox & Chrome
- Many Other Application Integration
Digium’s Web Based Access Management allows each End User and the Administrators access to their respective portals using a Web Browser, regardless of where they are (with specialized restrictions).
- Automated Backups
- Custom Time Frames
- Flexible Outgoing Rules
- Extension Management
- Extension Permission
- Extension Templates
- Extension Groups
- Multi-Language Support
- Multiple Administrators
- On Hold Music & Announcements Management
Companies that uses Digium Switchvox Services:
The companies listed above are some of the companies that uses Digium Switchvox Services, they are not direct customers of Nivek Phones or Nivek Group.